FAQs

The below FAQ's are some common concerns of our clients before ordering.
If you have other questions, please contact us.

Does Iylia.com gift wrap items?

Yes, we do.

Does Iylia.com ship to PO Boxes?

Yes, we do.

How do I access my receipt?

Once you place an order a confirmation email with receipt is immediately generated and emailed to you

How do I apply a promo code?

You apply all promo codes at time of Checkout.

How do I check my order status?

IYLIA.com will send you shipping information (with tracking number) once your order has shipped;You can always all inquiries to Shop@iylia.com or 'chat' with our live agents

How do I return or exchange items?

Please email IYLIA.com to start the process and we'll walk you through all of the steps

How much does Iylia.com charge for shipping?

Yes we do.  Prices for shipping vary...  depending upon size, weight and location of what's being shipped

Is it safe to shop online?

Yes, absolutely!  We value our clients personal information 

What are my payment options?

We accept Visa, Mastercard, American Express and Paypal.

What happens if a product is out of stock?

If an item is Out of Stock please email shop@iylia.com in order to see if we can obtain an item for you.  

Where does Iylia.com ship?

Worldwide.

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